I have worked with iXCells’s genome editing team for 2 years with about 50 projects. I enjoyed working with them for their outstanding service. Here are a few reasons:

(1)    Very engaging with quick response. iXCells has very clear organization. I have an account manager to take care of quotes, PO, shipping and invoices. I have another leading scientist who can review everything in science of the project. I can completely rely on the two of them to figure out everything I need. Some other companies have business development manager or project manager who is not helpful when project goes wrong in science and I cannot talk to the scientists immediately. Even if they bring with the scientist, usually they are not aligned with their business team or cannot make the decision immediately. However, with iXCells, the leading scientist is very experienced and can always give an answer or a reasonable plan. In addition, the iXCells team always respond within 1 business day or schedules a discussion within 1 week. They don’t just wait for the discussion to make the next move, but prepared all they can before the meeting. So I usually found that the problem was solved even before the meeting.

(2)    A can do spirit, working fearlessly with innovation. I have worked with 4 major companies in the market on genome editing. iXCells is the only one who is willing to take any projects. 95% of the time, they can deliver even the most challenging projects that other companies refused to take. To me, this means they have a very good team with good skills, very flexible in their workflow, very engaging to manage expectations so the customer can make quick decisions to stop if the project turned to be unworkable. Moreover, iXCells constantly brings in new technologies, stayed on the cutting edge of the field, which is why they can take any projects with good successful rate.

(3)    Growing talents. I don’t think there are many skilled scientists on the market. So I believe iXCells has good training system to grow their own team. I have personally seen a scientist started from hands-on work to gradually own the project and eventually the portfolio. I know some other companies more rely on automation to take away the human factor. I think that only works for the easy and straightforward project. So they are losing the rest of market to iXCells. As a customer, why should I give the easy project to these other companies and not all the projects to iXCells?

I believe there is a reason leading the success of iXCells’s genome engineering service. I hope my observation above gives an idea of that.