Terms & Conditions

General Conditions

All iXCells products are for non-clinical laboratory research use only, except as expressly stated otherwise, and no further distribution is allowed without written permission. Except as otherwise declared, these products are not to be administered to humans and are not suitable for diagnostic and/or therapeutic purposes. iXCells reserves the right to discontinue sales of any products or to change product descriptions and/or specifications at any time without prior notification.

Warranty & Return/Refund Policy

iXCells is committed to providing high quality products to our customers. All our products have been routinely tested and validated. However, if you have any problem with the products, we will try our best to either replace the products or provide a refund. Such warranty is applicable only when the recommended procedure, mediums or reagents are used according to the product datasheet or user manual.

EXCEPT AS SET FORTH IN THIS SECTION, THE PRODUCTS ARE PROVIDED “AS IS,” AND IXCELLS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE IXCELLS PRODUCTS SOLD HEREUNDER, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Payment Security

Our online merchant payment gateway is supported by Authorize.Net.

Shipping and Delivery

Unless otherwise agreed in writing by the parties or set forth in a Sales Order confirmation, Orders from all North American or international countries that do not have an official iXCells Biotechnologies distributor, shall be shipped EXW (“Ex Works”), San Diego, California, as defined by the International Chamber of Commerce Incoterms 2020; freight and handling costs shall be prepaid by iXCells and added to invoice of Purchaser as a separate item.  

Domestic Orders. To ensure prompt delivery of your order, we use priority overnight shipping as our standard choice for delivery of domestic product orders. A shipping charge is prepaid and added to your invoice.

International Orders. We recommend customers use their preferred carrier for delivery of international product orders. Customers should declare the full value of products to their carrier and shall be responsible for filing claims for loss or damage directly with their carrier. If iXCells carrier is requested, a shipping charge will be prepaid and added to your invoice. International shipping costs may vary depending on the destination country of your order.

Delivery dates provided by iXCells are approximate only and non-binding. iXCells shall not be liable for any delays, loss, or damage in transit. If you find anything wrong with your received package, please contact our customer service (This email address is being protected from spambots. You need JavaScript enabled to view it.) immediately and we will try our best to resolve the issue. If you require special delivery arrangements, please make such requests at the time you place your order. Customer is responsible for handling any requirements or costs connected with the importation of products, including applicable fees, taxes, ad/or duties.

Limitation of Liability

In no event will iXCells Biotechnologies USA, Inc. be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to iXCells under this agreement during the 12 month period prior to the cause of action. iXCells shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

Indemnification

Purchaser agrees to indemnify and hold harmless iXCells Biotechnologies USA, Inc. from any loss or damage either directly or indirectly, incidental, or consequential arising out of the use of the website and products of iXCells Biotechnologies USA, Inc.

Disclaimer

Although the cell products have been tested negative for HIV, Hepatitis B, and Hepatitis C, users should always treat all human cells as potential pathogens and handle the cell products with caution. Personal protective equipment (PPE) should be used when handling these materials. Dispose all cell product with appropriate procedures for potentially pathogenic or biohazard materials.

iXCells Biotechnologies USA, Inc. does not warrant the accuracy, completeness or timeliness of the materials provided at this site. Changes to the materials at this site may be made at any time without notice.

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